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5 Tips for Selecting a Transit Software Provider

In an evolving technological climate, trucking transit software providers need to stay proactive in order to be ahead of the curve and provide consumers with the most up-to-date and user-friendly options. However, regardless of how proactive the provider, choosing the right transit software provide can still be an overwhelming process for someone new to the industry. Below, we’ve detailed some tips to help guide your decision-making process.

  1. Set expectations: The capabilities of transit software are constantly growing, and although your desires may be extensive, it is important to distinguish needs vs. wants. Set concrete and realistic expectations in order to prevent overload when sifting through options. Conduct your own research to fully understand what options you have before approaching the decision-making process. Lastly, if you’re wanting to be extra thorough, approach the process with a strategy – make a list of the challenges you’re currently facing and list various features you feel make soothe these issues.
  2. Choose an experienced and reliable provider: When choosing a new transit software provider, you want to seek a seasoned team of professionals who have experience working with a variety of clients. A great way to gain additional insight is to probe your provider; ask them of challenges they have faced in the past and projects they have successfully seen through to the end. Additionally, if you fall into a niche of the industry, it is important to identify a provider who has worked with other consumers within your niche.
  3. Discuss implementation and training: Before committing to a new transit software provider, ask about what the implementation process entails. Find out what each party is responsible for and the timeline of the process. If the implementation timeline doesn’t fit that of your project, discuss with the provider and see if exceptions can be made. Additionally, ask specific questions about the training process. For instance, nowadays many training programs are fulling online. However, be cautious; web tutorials are not a replacement for having an experienced trainer work directly with your staff. Besides the implementation itself, make sure your provider has a reputation of following up after implementation. Support after the sale is often necessary regardless of how thorough the training and implementation process was.
  4. Getting your money’s worth: The upfront expense is to be expected when choosing a new transit software provider. However, this “purchase” has to be viewed as an investment. When making this investment, it is important to evaluate both what the return will be and what you will receive on behalf of the investment itself. Important questions to ask include:
    • Does the cost account for additional support, maintenance, and software, or should you expect additional fees?
    • Are there any unlisted costs that we could expect?
    • Does each vendor price components the same way? If not, why?
    • Can I expect annual maintenance to increase?

Additionally, it is important to account for any cost increases. Make sure you understand how and if any costs will increase over time and how this impacts overall ROI. For instance, if your company expands, account for how an influx of employees could impact both the bandwidth and cost of your chosen software. For instance, ask whether or not your software provider will be able to evolve to your expected level of growth.

  1. Reporting and optimization: The final consideration; is the reporting platform going to give you all of the information you need it to? In selecting your transit software provider, you want to make sure the provider understands the factors you are looking to measure. Detail the challenges you have faced and discuss your goals with the provider in order to decipher whether or not they can provide the reporting you need.

Your transit software provider can set a sturdy foundation for your future project’s success; however, if you are not thorough, you might end up selecting a provider that sets you up for failure. Chorus Logistics provides a diverse suite of transportation solutions with flexible implementation and catered reporting capabilities.  To learn more about our products AxlehubGUARDRAIL Mobile, and Tolltagger or for guidance in selecting a transit software provider, contact us today at 7138991271 or through our contact page.